Impressive
Dec. 11th, 2008 02:05 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
thisnewdayHad an issue with being unable to post to my LJ account yesterday. The input field would come up but as soon as the cursor was moved into it, it was flagged as "page loaded but with error." And nothing could be typed into that field.
I tried a number of things, starting with rebooting the computer, etc. Then I submitted a service request to LJ's technical support. I was given a hot link to the support site and saved that to my "favorite places."
When I checked back, a few hours later, there was my support request, the name of the tech who handled it, a correct diagnosis of the problem and a couple suggested fixes.
Turns out that an update to my Norton 360's antivirus program was the cause AND that Norton had already followed with a corrective update. The amazing thing to me was that I had updated the night before, had the problem a few hours later, and that LJ was aware of it AND the fix a few hours after that.
Before my old computer crashed and burned, I'd been using Iolo's System Mechanic Professional, for which I'd paid a good buck and had signed up to automatically renew. About every other week, the program would start generating an error report and I'd have to do a so-called "clean" uninstall requiring a manual edit of the registry.
After several repetitions of this pain-in-the-a** routine, it became apparent that they didn't have a clue. I also got tired of dealing with their offshore tech support which obviously felt that knowing computers AND English was WAY too much to expect.
So I was pleasantly surprised - more like astonished - when LJ's largely volunteer staff responded so quickly and effectively. Way to go, LJ!
I tried a number of things, starting with rebooting the computer, etc. Then I submitted a service request to LJ's technical support. I was given a hot link to the support site and saved that to my "favorite places."
When I checked back, a few hours later, there was my support request, the name of the tech who handled it, a correct diagnosis of the problem and a couple suggested fixes.
Turns out that an update to my Norton 360's antivirus program was the cause AND that Norton had already followed with a corrective update. The amazing thing to me was that I had updated the night before, had the problem a few hours later, and that LJ was aware of it AND the fix a few hours after that.
Before my old computer crashed and burned, I'd been using Iolo's System Mechanic Professional, for which I'd paid a good buck and had signed up to automatically renew. About every other week, the program would start generating an error report and I'd have to do a so-called "clean" uninstall requiring a manual edit of the registry.
After several repetitions of this pain-in-the-a** routine, it became apparent that they didn't have a clue. I also got tired of dealing with their offshore tech support which obviously felt that knowing computers AND English was WAY too much to expect.
So I was pleasantly surprised - more like astonished - when LJ's largely volunteer staff responded so quickly and effectively. Way to go, LJ!
